Refund policy
When making a purchase with Rockin' Blue Brumby Boutique you acknowledge that you have read, understand and accept the terms and conditions of our store as well as have read and understand our return policy.
IMPORTANT: Once an item has been "purchased" no refund will be issued, Rockin' Blue Brumby Boutique offers store credit ONLY, even if the item{item's) have not yet been shipped.
- Processing time is between 1-4 Business days for your item(s) to be shipped. THIS IS REGARDLESS OF SHIPPING SELECTED. WE do NOT refund shipping!
Customer Service is our PRIORITY! Please feel free to send us an email with ANY and ALL questions at: rockinbluebrumby@gmail.com
**Restrictions DO apply, please read below for additional details**
REFUNDS:
IMPORTANT: Once an item has been "purchased" no refund will be issued, Rockin' Blue Brumby Boutique Boutique offers store credit ONLY, even if the item{item's) have not yet been shipped.
SALES & RETURNS:
- Processing time is between 1-4 Business days for your item(s) to be shipped (regardless of shipping option selected)
-As soon as your items are in possession of USPS, shipping time is in their hands. Contact your local post office with any questions!
-Returns/exchanges must be returned back to us within 7 days upon delivery.
-Items discounted 15% or more are final sale
-closeout sale items such as BLACK FRIDAY SALE items are FINAL SALE
-We do NOT price match
-Sale items are FINAL SALE
Additional final sale items: Intimates, sandals, moccasins, bralettes, eyelashes, car scents, jewelry, purses and bags, shoes, any and all accessories, seasonal items (tees included).
- You the buyer are responsible for ordering the correct amount of items as well as size.
- Your return will only be accepted with tags on, non washed nor worn, no animal hair, and MUST BE in the condition it was received. If we receive your return & your item has been washed or worn it will not be accepted & returned at buyers cost.
Before shipping back your return, please email rockinbluebrumby@gmail.com for further processing and instructions.
-RESTOCKING FEE: Returned items are docked a store credit of $6-$8 to cover initial shipping/supplies/restock fee (per item)($10-$15 big items or priority packages) Once Received please allow 5-7 business days for store credit to be issued via email.
Returns AFTER 7 Days: Items will not be accepted after the 7 days. In the case that a return is accepted we do require communication and approval via email (rockinbluebrumby@gmail.com) there will also be an additional restock fee of 15%-40% on top of the initial restock/shipping fee.
Reshipment and Return Shipping Fees: Reshipment and return shipping fees are up to you the buyer.
-Rockin' Blue Brumby Boutique has the right to refuse service and orders.
-Please read washing instructions upon receiving, Rockin' Blue Brumby Boutique is not responsible if an item is washed and shrinks, that has instructions to wash by hand.
-Clothing color may have a slight different color then pictured due to lighting
-EXCHANGE FOR SIZE: Please note that our inventory goes fast, and items may not be in stock for exchange if you want a different size. To ensure your size accommodation please purchase that size/item as there will be NO HOLDS.
Please refer to our size chart for ANY and ALL sizing concerns.
-PAPERLESS: We do not supply receipt with orders, no invoice nor packing slip will be supplied in your package. Your receipt is you conformation email.